Mobile network operators most often have different subscriber related information on different systems. Customer service department agents have to use many different client applications to access these data that are, in most cases, not related in any way.

Ring CRM Front Office Platform offers integration of all subscriber related actions and data into a single application environment and common database structures. That makes easier agent related reporting and offers common subscriber data overview, i.e. all subscriber-related actions and data are visible for an opened subscriber case. It also enables a common point for subscriber / contact history.

The platform represents a single interface point to all other systems that have subscriber related data: the billing system, IN platform, HLR, Data Warehouse, Contact center etc.